Shipping Information
FREE LOCAL DELIVERY / FREE SHIPPING AUSTRALIA WIDE (Yay!!!):
- We want more people to enjoy surprises and joy in life, so we offer FREE local delivery/ FREE shipping Australia wide.
- We aim to personally deliver your orders within 2 to 7 days if your delivery address falls within certain postcodes in Victoria [especially those that are around the suburbs of Abbotsford (3067), Richmond (3121), Melbourne CBD (3000), Collingwood [3066], Fitzroy (3065)].
- For delivery addresses that are outside our local delivery areas, we will aim to ship your orders within 2 to 3 business days (using Australia Post or Sendle)
- We cannot guarantee arrival times for posted items.
- If you require express delivery: please select that option when checkout (additional fixed costs will apply), or contact us at hello@surprisecardbyxander.com if your delivery address is around our local delivery areas.
- Most of our shipping will be posted untracked. If you prefer your order to be tracked, please select that option during checkout (additional fixed costs will apply).
WHAT ABOUT INTERNATIONAL SHIPPING?
- YES! International shipping is available for the following countries: United Arab Emirates, Austria, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States
- Shipping fee will be calculated at checkout.
I WANT MY REFUND! (Oh no.....)
- In the (hopefully, very rare) event if your products are damaged or if you have received a wrong product, please contact us at hello@surprisecardbyxander.com to discuss your options.